Location: Temiskaming Shores, Ontario

Reports to: Product Engineering Manager

Employment Type: Full-Time, 40 hours per standard work week

Compensation: $24.00 - $27.00 per hour, based on skills and experience, plus benefits.

Vacancy: This posting is for an existing vacancy.

About Three H

Three H is a leading manufacturer of commercial office furniture specializing in laminate. Rooted in Northern Ontario, Three H partners with manufacture sales representatives and dealers across North America to create spaces where people feel they belong.

We're a growing company with Northern roots, and we care as much about how we treat people as about what we make. This role sits right at the heart of that promise: it's where a customer's unique request becomes a product we can confidently build and stand behind.

The Opportunity

As a Technical Product Specialist, your primary focus is supporting Customer Service through the design and development of custom "special" products — working directly with Customer Service to turn customer requests into accurate, manufacturable product solutions. The role also provides supporting technical documentation, product data, and CNC programming assistance.

Working closely with the Customer Service, Product Support, and Product Development teams, this role helps ensure special and custom products are technically sound, accurately documented, and manufacturable.

It's a role for someone who can take a customer's idea and turn it into a clear, buildable solution, and who enjoys being the person others rely on to get the technical details right.

What You’ll Do

Custom & Special Product Design Support (Primary Focus)

·         Partner directly with Customer Service to assess and develop custom ("special") product requests, evaluating technical requirements, hardware compatibility, and production feasibility.

·         Translate customer requirements into accurate design specifications, technical drawings, and manufacturing-ready documentation.

·         Assist in the development of new parts, product variations, and design modifications arising from custom product requests.

·         Provide Customer Service with technical feasibility, costing, and lead-time input for special product requests.

·         Prepare technical drawings and specifications for outside-sourced components used in special products.

Product Data & Documentation (Secondary)

·         Develop and maintain product codes, descriptions, production parameters, and pricing for new/special products using PDS (Product Development System) in the company database.

·         Verify the accuracy of product codes, prices, descriptions, and parts in the product database, and make corrections as required.

·         Prepare and distribute documentation in accordance with Three H standards.

CNC Programming Support (Secondary)

·         Assist with CNC programming for the drilling and routing of parts related to special product runs, as needed.

·         Apply working knowledge of CNC machine programming to support production of custom products.

·         Collaborate with Manufacturing and Product Development teams as needed to confirm special products are producible to Three H standards. Perform other related duties as required.

What You’ll Bring

·         Strong communication, organizational, and interpersonal skills, with comfort working directly with Customer Service and customers on custom product requests.

·         Working knowledge of CAD and 3D modelling programs such as SolidWorks, AutoCAD, and SketchUp.

·         Ability to read, write, understand, and communicate effectively in English.

·         Proficiency with basic mathematical functions (addition, subtraction, multiplication, division).

·         Working understanding of computer programming (including Ruby) and CNC machine programming.

·         Knowledge of furniture assembly techniques and hardware (drawer slides, hinges, RTA fittings, locks, anti-tip mechanisms, sub-assemblies).

·         Good working knowledge of hand tools, power tools, assembly tools, and jigs; good working habits with willingness to learn new processes.

Health & Safety

·     Work in accordance with the Occupational Health and Safety Act, O. Reg. 851 (Industrial Establishments), and Three H health and safety policies and procedures.

·     Report all hazards, incidents, near misses, and injuries to your supervisor right away.

·     Wear required personal protective equipment, including hearing and eye protection on the production floor.

·     Follow lockout and machine guarding procedures when setting up, testing, or troubleshooting equipment.

·     Write and test programs with operator safety in mind.

·     Follow WHMIS requirements and take part in health and safety training.

·     Support the Joint Health and Safety Committee and keep work areas clean and safe.

Working Environment

·     Typical office setting with regular computer/CAD use

·     Majority of time at computer workstation with occasional time on the production floor to review parts, processes or special product runs.

·     Exposure to noise, wood dust, and seasonal temperature changes when on production floor.

·     Extended periods of sitting at a computer, plus standing and walking on the production floor.

·     Occasional pushing, pulling, and lifting of panels and tooling up to 60 lbs.

Join Us

If you like solving problems, take pride in doing things properly, and want your work to make a real difference for your team members and our customers, we'd like to hear from you.

Three H is committed to an inclusive workplace, and we welcome applicants of all backgrounds, identities, and experiences. Accommodations are available on request at any stage of the hiring process — just let us know what you need.

Let's unlock the joy of work — together.

How to Apply

Email cover letter and resume to hr@three-h.com.

Artificial intelligence tools may be used to assist in screening or assessing applications for this position.