We are currently accepting resumes to join our I.T. Division.

We are looking for an experienced I.T. Computer Technician.

TheTechnician is primarily responsible for the successful troubleshooting and resolution of client support requests. Operating as a team, the technician addresses incoming client requests in order of urgency and impact. The role has an advanced troubleshooting ability and is highly knowledgeable in desktops, laptop, printers and imaging devices.

Secondary responsibilities include monitoring the RMM suite as well as other reporting systems for alerts and addressing them accordingly. The Technician is often the first point of contact for many client support requests. It is critical that timely and professional communication be used when making that first impression. The Helpdesk Technician must always be mindful of their impact on a client’s time and work schedule.

DUTIES AND RESPONSIBILITIES

• Provide technical support in person, over the phone and via remote support apps.

• Respond to client requests and inquiries in a timely manner.

• Build and deploy new client desktops and laptops in-house and remotely.

• Transport equipment to/from company or client locations as required.

• Administer and maintain internal and client server and network related solutions.

• Work with third-party support for warranty or software related requests.

• Monitor the Remote Management & Monitoring (RMM) suite for alerts or alarms that require troubleshooting.

• Update and create documentation for internal policies and procedures.

• Any out of town travel as required; any other duties as assigned.