Employment Services Support Clerk
Northern College is seeking an Employment Services Support Clerk in our Community Employment Services department. The successful candidate will have excellent communication and customer service skills. As well as posses interpersonal, teamwork, and problem-solving skills.
At Northern College, we’re committed to the ongoing success and development of everyone who passes through our learning spaces, whether they be our students, employees or community members. We believe in investing in those who invest in us, constantly working to build a collaborative and friendly working environment while offering top tier benefits and generous pension packages to our eligible full-time employees with purposeful, rewarding work, supportive supervisors and positive, engaged work teams.

Reporting to the Director, Employment Services and Academic Upgrading, the successful candidate will be responsible for providing high-quality customer service and conducting follow-up activities with all Employment Service clients during the retention phase of their relationship with Employment Service providers (college-wide). This includes requests for pay stubs, conducting satisfaction surveys and offering continued employment support. The incumbent will also respond to all inquiries about our Employment Services, from across the college districts, through the 1-800 number, the generic email,
and social media posts.

What you will be doing:
▪ Conduct follow-up activities with all Employment Service clients conducting satisfaction surveys and offering
continued employment support;
▪ Compile and input data into the department's Information System
▪ respond to all inquiries about our Employment Services, from across the college’s districts,
▪ Prepare reports for internal teams, funders, and other stakeholders to demonstrate program impact;
▪ Routinely advertise job posting on all social media sites; and
A detailed job description is available from the Human Resource Services department.

What you will need to be considered:
▪ 2-year diploma in Business Administration, Office Administration, Social Services, or a related/relevant field;
▪ 3 years of experience working with people with barriers and offering great customer service; and
▪ Excellent proficiency with computer applications, specifically Microsoft Word, PowerPoint, Excel, and Outlook.

What Northern has to offer:
▪ Defined benefit pension plan;
▪ Professional development opportunities;
▪ Wellness programs;
▪ Employee Assistance Program;
▪ Tuition assistance;
▪ Generous vacation and holiday closure;
▪ Group insurance benefits (medical, dental, life insurance, LTD, etc.); and
▪ Relocation expense reimbursement.

The incumbent may be required to provide a criminal reference check.
As part of Northern College’s action on reconciliation, the College recognizes its responsibility to make a difference through increasing the number of Indigenous employees who work in the academic field. We encourage applicants who identify as Indigenous to apply.
Northern College is committed to an inclusive, barrier-free selection process. To request reasonable accommodation at any time during the selection process, please contact the Human Resource Services department. Information received relating to accommodation needs of applicants will be addressed confidentially.