Company: On Duty Equipment
Location: Earlton, Ontario (On-site)
Job Type: Part-Time (Approximately 20 hours per week)

Job Description

On Duty Equipment is seeking a dependable and detail-oriented Customer Service Representative to support our Contract Division at our shop in Earlton, Ontario. This is an entry-level position, ideal for candidates with some customer service or administrative experience who are looking to grow in a hands-on, team-focused environment.

Responsibilities

• Assist with managing uniform contracts and customer accounts

• Communicate with contract customers regarding orders and general inquiries

• Monitor and respond to the contract email inbox

• Process order changes, including sizing, quantities, and delivery updates

• Track and help resolve order issues and discrepancies

• Create and issue Return Authorizations (RAs) as needed

• Work closely with the Shop Manager to expedite solutions to order or production issues

• Assist with picking uniform items as orders are received

• Maintain accurate records and documentation

• Perform other related duties as required

Qualifications

• High school diploma or equivalent

• Some customer service or administrative experience preferred

• Strong attention to detail and organizational skills

• Good written and verbal communication skills

• Basic computer skills (email, data entry; training provided)

• Ability to multitask and prioritize in a fast-paced environment

• Reliable, punctual, and team-oriented

Schedule & Work Location

• Part-time role (approximately 20 hours per week)

• On-site position at our shop in Earlton, Ontario

How to Apply

Please send your resume and cover letter to:

On Duty Equipment Ltd
C/O Roger Rondeau
📧 rogerj@onduty.ca