Client Care & Community Relations Coordinator

Location: 

Timmins, ON (Hybrid – In-Office & Remote on Weekends)

Position Type:

Full-Time (35 hours per week) 52 week internship with the potential to transition into a permanent full-time position.

Are you a warm, organized, and people-focused professional looking to make a meaningful impact in mental health care? Creating Connection Couples & Family Therapy is seeking a Client Care & Community Relations Coordinator to support our growing practice. This role is perfect for someone with a background in social services who enjoys both client interaction and community outreach.

About Us

We are a thriving psychotherapy clinic dedicated to helping individuals, couples, and families navigate life’s challenges. Our team values compassion, connection, and acceptance in mental health care.

About the Role

As our Client Care & Community Relations Coordinator, you will be the welcoming face of our clinic, ensuring new and existing clients feel supported while also strengthening our presence in the community. You’ll balance administrative duties with outreach efforts, helping to grow our network of referral sources and keep our clients engaged. This position requires excellent organizational skills, strong communication and an outgoing personality! This role in a 1-year paid internship position perfect for someone new to the social service/mental health field. Eligibility requirements for the internship include a candidate who: 

-Are new entrants into the work force, are transitioning to a new career, or the unemployed or underemployed who are entering a new field.

Key Responsibilities

Client Care & Administrative Support

• Welcome new clients by sending personalized Loom videos and emails, introducing the clinic and offering assistance in selecting a therapist.

• Ensure intake forms and client paperwork are complete.

• Follow up with inactive clients (90+ days) to encourage re-engagement or facilitate discharge.

• Provide administrative support on Fridays and Saturdays (remote weekend work), including answering calls, responding to emails, and processing therapist billing.

• Maintain and manage groups and program calendar.

• Support and facilitate in running workshops and mental wellness activities in the community

Community Relations & Marketing

• Develop and maintain relationships with local healthcare providers, physicians, and community organizations to increase referrals.
• Attend community events and health fairs to represent our clinic and promote our services, sit on community boards.
• Manage social media by creating engaging posts and reels to increase awareness and engagement.
• Regularly check in with referral sources to keep our clinic top-of-mind for potential clients.

Who You Are

• Education: Diploma in Social Service Work (SSW) or a related field.

• Skills & Strengths: Highly organized, strong communicator, warm and friendly presence.
  

• Tech-Savvy: Comfortable using email, social media, and basic digital tools (experience with video editing is a bonus).
  

• Independent & Adaptable: Able to work independently, including some remote work on weekends.

• Inclusive & Affirming: Demonstrate a commitment to creating a welcoming and safe environment for all clients and staff, including those from LGBTQIA+ communities, diverse cultural backgrounds, and marginalized identities.

Why Join Us?

• A meaningful role in a mental health clinic that changes lives.

• A hybrid work model with flexible scheduling.

• A supportive team that values work-life balance.

How to Apply

Interested? Send your resume and cover letter to our Administrative Manager at admin@creatingconnectioncft.com. Only candidates being considered for an interview will be contacted.

We look forward to welcoming you to our team!

This opportunity is proudly supported by Northern Ontario Heritage Fund Corporation and is funded through the Workforce Development Program. Eligibility requirements of the program can be found here: https://nohfc.ca/en/pages/programs/people-talent-program/workforce-development-stream